FAQ

What are the meal boxes?

Our lunch boxes are boxes that offer you 12 or 24 delicious dishes prepared for you, for the week. It is composed of absolutely delicious dishes and beneficial for the well being. We also offer a la carte products, so you can choose your lunch. Our lunch boxes allow you to have meals, lunches for the whole week. So for dinner or at a party with friends or family you could enjoy these delights. We offer meals to taste quickly and discover new flavors.

Can I change the composition of the lunch box?

The menu compositions are set in advance, so you do not have the ability to edit the content.

How much food does each dish contain and for how many people?

Each meal has double portions and it’s good for at least 2 people. So one person will be well filled. However, we recommend one dish per person. Also, a lunch box for the week per person.

Also, during an event, or an evening of games with friends or family or when you receive at home, you can select the number of boxes you want according to the number of people you are .

For one person or more, which mealbox do you recommend?

We offer the Mix box for 1 person. You are 1 people and more, the mix box will spoil you. It contains 12 different dishes with which you can feast. At the same time, beyond 12 people, we advise you to multiply the number of boxes.

Do I have to subscribe to receive the meal box?

Take note that all our meals and the lunch box are offered without any subscription or commitment. You buy when you want and when you want. Moreover, there is no minimum purchase to order.

Do you have discounts or promotions?

Yes, we could have special offers, discounts and promotions. To not miss anything, sign up for our newsletter.

How to use my promotional code?

At www.eatalittle.ca, select the products of your choice.

Click on add to your basket to proceed to the payment.

Enter your delivery details.

Just before making the payment, please enter your promo code and the value of your code will automatically be applied.

Then finalize your purchase.

Do you have a loyalty program for regular customers like me?

Our ambassadors as well as our registered regular customers would have a discount between 5% and 10% per month. The customer could take it once a month and at any time in the month.

This special offer can not be combined with another promotion. Either one or the other. If the product is already special, you are free to choose. Please note that you can not use 2 promotions or 2 promo codes at the same time. To stay informed about our promotional offers and news, subscribe to our newsletter.

What is found in the lunch box?

Each lunch box contains 12 or 24 delicious dishes.

How to warm up the dishes?

  1. From your freezer directly into the microwave, remove the cover and the film. Then, choose the DEFROST mode from 1 to 5 minutes. Then warm up. The preparation time may vary depending on the power of your microwave.
  2. Put the dishes you want to eat in the fridge the day before. Once your product has thawed, you can put it directly in the microwave for about 3 minutes and you’re done. The preparation time may vary depending on the power of your microwave.
  3. Defrost in microwave mode DEFROST 1 to 5 minutes depending on the speed of your device or defrost 1 day in the refrigerator. It is also possible to heat your product in the oven at 350 F on a hotplate for 15 minutes. Cooking and warming times may vary, depending on the appliance.

Preserving prepared foods, how long can I keep them?

You can keep the dishes 1 to 6 months depending on the product at a temperature of -18 ° C in the freezer and 7 to 10 days in the refrigerator. Each dish is deep-frozen and sealed. Thus, it keeps much longer.

In addition, when you receive your order at work and you do not have a freezer, our dishes can be kept until 24 after the reception.

I will have my lunch box delivered to work. Is it good?

There is no problem getting your order at the office. However, when you receive your order at work and you do not have a freezer, please note that our dishes can be kept until 24 after the reception. If you have a freezer, store your meals.

How are the dishes prepared?

Each meal takes about 45 minutes to produce, which also includes the spaghetti sauce we make ourselves. Because of this, our meals are absolutely delicious. They are well cooked, traditionally well prepared with care, love and passion.

Our products are bought in Quebec, locally, from the best farmers, elevators, suppliers. Products of a high quality, filled with minerals and nutritional vitamins.

In which city are your meals prepared?

The meals proposed by Mange Un Peu are prepared in Montreal, where our chef and his highly qualified team devote themselves to making delicious meals and good for the well being.

Is it possible that some menu products are discontinued, substituted by others as a result of an order?

Our menus are subject to change without notice and some of our products may be replaced by others.

There may be some delay on the part of our suppliers or the products are not satisfactory. As a result, we will adapt the menu accordingly to always satisfy our customers with high quality products.

Food allergies

Our food is of a high quality. We try as much as possible to avoid what can make us uncomfortable. We have never heard or seen anyone allergic to our food.

However, and despite everything, if you have allergies, we kindly ask you not to place an order. Since we can not guarantee one hundred percent that there is no allergen.

We provide a lot of information on the packaging as well as on our website. Take the time to read and check if these dishes are right for you. If the images or information do not suit you and / or you have a doubt, do not order.

Please, if you have allergies we do not recommend you to order on the website mangeunpeu.ca /eatalittle.ca

If after visiting our website you decide to place an order, it is at your risk. Therefore, Eat A Little will not be responsible.

Is the packaging recyclable?

Carton, packaging, insulation, plastic and container are fully recyclable. The ice pack is biodegradable and is not harmful.

DELIVERY

When will I receive my order?

You will receive your lunch box the week following your order. Deliveries are on Thursdays and Fridays. Take note that the days might change. Therefore, you will be informed.

Deliveries will take place between 8h and 18h. We can not confirm or specify an exact time. You will be able to access the tracking of your package by clicking on the tracking number that you will receive by e-mail the day before the scheduled delivery date.

In case of adverse weather conditions as well as other events beyond our control, our will, we will deliver your order as soon as possible.

What happens if I am not present at the delivery?

If you have an impediment, an emergency or you are just not at home during delivery, the carrier will leave your order at your door.

In addition, if you live in a condo and no one can pick up the package for you, the driver will place your order in front of the entrance. Take note that if you wish, we can also deliver to your place of work.

It is your responsibility to ensure that someone is present for delivery. Therefore, in case of theft and loss, Eat A Little can not be held responsible. Please note, please contact the relevant authorities to arrange your package.

Will my dishes stay fresh during transport?

Certainly, without a doubt. Our packaging boxes are designed to keep fresh products as long as possible. In addition to having a suitable packaging, we also have an ice pack that allows the contents to stay cold 48 hours after the arrival of your delivery. However, it is highly recommended for a better result, to put everything in the freezer as soon as possible.

What is your refund policy?

No return or refund is allowed. The sale is final.

Can I cancel or modify my order or the delivery date?

Indeed, it is possible to cancel, modify or change the delivery date of an order. You just have that 48 hours before delivery.

Subsequently, it is no longer possible to cancel, change or change the delivery date.

To cancel an order, there are 2 steps to follow: please send us an email info@eatalittle.ca and then contact our customer service.

Give us as much detail as possible to facilitate the cancellation of your order.

If you cancel your order. Please note that we may still send you promotional communications about Eat A Little, unless you choose to opt out of receiving these communications by following the unsubscribe instructions.

What are the delivery times for our lunch boxes?

The delivery time may vary. A minimum of 72 business hours is required for processing. However, it is highly possible that the lunch box will be delivered the week following the order. If you place your order on a Friday or a Saturday for example, you will receive your meals the week after, either Thursday or Friday. Orders are placed in order of priority.

How do you make sure the products arrive fresh?

All products are deep-frozen and stored in -18 ° C before being shipped. When shipping, we place your products in insulated boxes, accompanied by ice pack. It takes an average of 24 to 48 hours for the ice to melt. Your products arrive at your home at a good temperature to go to the fridge or freezer to keep it longer.

Do you ship everywhere in Quebec and Ontario?

Absolutely, we deliver everywhere in Quebec and Ontario.

What are the shipping fees?

Shipping charges are $ 20. Please note that we keep the right to increase shipping costs if necessary, we will inform you.

However, for any order of meal box, the delivery is free.

Plus, for orders over $ 100 the delivery is free.

No shipping and no handling fees.

Please note that we reserve the right to add shipping and handling charges. If applicable, we will inform you of applicable fees prior to your purchase.

What are the delivery days?

Delivery days are Thursday and Friday.

On the other hand, these days could change, you will be informed.

PAYMENT AND TAXES

Are taxes applicable? Is there a tax?

Taxes are applicable on all our products.

Is your website secure for the credit card?

Our payment system is managed by Stripe, one of the safest and most reliable online payment services. All payment information is saved on their encrypted server and has complete and absolute security. Data security and regulatory compliance are very important to us, and it is essential for Stripe to comply with stringent safety regulations and the most stringent standards and guidelines in the industry. As a result, Stripe is our partner of choice to ensure the security of your information.

How to make a payment and use my promo code?

  1. Choose your dishes, your box
  2. Click on order
  3. Add to Cart
  4. Proceed to the payment, if you have a promo code enter it
  5. Validate and order

 

* The use of the masculine gender was used to facilitate reading only. No intention of discrimination.

If you have any questions, send us an email at info@eatalittle.ca. Looking forward to serving you and answering all your questions.

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